Thank you for visiting and shopping speediance.com. Speediance is committed to providing you with the best shipping options. Below you will find the terms and conditions that make up our shipping policy.

Shipping to P.O.Boxes or APO/FPO addresses

Speediance does not ship to P.O.Box and APO/FPO/DPO addresses.

Coverage of shipments

Speediance currently ship to North America, EU and Asia. Should there be any specific countries/regions un-deliverable by our shipping agents, we will contact buyer via Email and arrange refund.

Shipping charges and taxes

The unit price does not contain shipping fee; shipping fee will be calculated automatically when you place an order according to your detailed address.

Buyers shall pay for customs and tax if any. Speediance is not reliable for delivery failure should buyers refuse to pay for tax.

Shipping Notice

Please contact our Support Team if you have any specific shipping requirements. Before making a payment, please verify your address. If you enter the incorrect address, please contact our Support Team ASAP. We will contact logistics to address this problem. We cannot guarantee that your order will be updated if you request a change of address after the package has been dispatched. You are also in charge of any risks and costs associated with changing the address after the order has been dispatched.

In order for us to effectively deliver your items, please make sure that the name, address, and contact details you provide when placing an order are accurate.

Tracking

Once your order is shipped, you will receive an email notification containing a tracking number. This tracking number will allow you to monitor the status and location of your package during transit.

* Shipping address cannot be changed after shipment is made.

Delivery Delays

While we make every effort to ensure prompt delivery, unforeseen delays may occur due to factors beyond our control, such as severe weather conditions or carrier-related issues. In such cases, we will do our best to keep you informed and updated on the status of your shipment.

Compensation

Speediance.com is not liable for products that are damaged or lost during shipping. If you have received your order damaged or lost your package, please contact us within 7 days at after-sales@speediance.com with pictures or videos showing the damage to the package.

White Glove Service

Please note that our product prices and standard shipping fees do not include white glove service (e.g., in-home setup or installation).If you require such services, please contact the shipping carrier directly. Additional charges may apply.

View our previous policy, effective until June 11, 2026 (AST, UTC+3). Effective Date: June 12, 2026 (AST, UTC+3)This policy applies to all orders and service requests submitted on or after the effective date. Previous versions of this policy shall apply to orders and service requests submitted before the effective date, unless otherwise required by applicable law.

Policy Content

When Speediance products are used, operated, and maintained in accordance with the product manual, if a quality issue arises within the warranty period due to material or workmanship defects, Speediance will provide free repair services in accordance with the warranty policy.If the product is beyond the warranty period, or if Speediance determines that the issue was caused by improper use, you may still opt for paid repair services. All warranty and repair services will be provided in accordance with Speediance’s After-Sales Warranty Policy and will follow the relevant quality standards and repair procedures.The after-sales warranty service provided by Speediance is a limited liability service and does not constitute unlimited liability coverage. To better understand the scope of the services, please read this warranty policy carefully to fully understand the warranty terms, applicable conditions, cost responsibilities, potential risks, and other important information related to repair services.

How to Obtain Warranty Service

1. Contact Speediance After-Sales Support: When contacting Speediance after-sales service, please provide a detailed description of the issue with your product, together with the product serial number and valid proof of purchase.
   
2. Initial Troubleshooting: Speediance will attempt to diagnose and resolve your issue via phone, email, online chat, or remote assistance. In some cases, Speediance may recommend downloading and installing specific software updates.
   
3. Repair and Replacement Options: If the issue cannot be resolved through remote troubleshooting, Speediance will provide repair services based on the nature of the defect. Such services may include repairing defective components or replacing them with equivalent refurbished parts. (Speediance will prioritize the use of new original parts when replacing defective components. With the consumer’s prior written consent, Speediance may use original manufacturer-refurbished parts that are equivalent in performance to new parts).Any refurbished parts used have been tested to ensure functionality and appearance comparable to those of new parts. Any defective parts replaced during the repair process shall become the property of Speediance. Replacement parts may carry different serial numbers from the original parts. During the applicable warranty period, any repaired or replacement product or part will be covered by the same warranty scope as the original product.
   
4. Service Availability and Regional Variations：Speediance may not provide after-sales services in certain regions, and after-sales service policies may vary by location.For services that fall outside the standard scope of coverage, Speediance will notify consumers of the applicable charges in advance and will provide such services only after obtaining the consumer’s consent. Additional fees may apply. For information regarding local service availability and policies, please contact Speediance After-Sales Support.
   

Warranty Period

The valid warranty period begins at 00:00 on the date the product is delivered and ends at 24:00 on the day before the warranty period expires.If the exact delivery date can not be provided, the warranty period will be determined based on the date stated on the valid purchase invoice or the order date.If no valid purchase invoice, order information, or other proof of purchase can be provided, the warranty period will start 30 calendar days after the product’s manufacturing date.Any parts replaced within the warranty period will become the property of Speediance, while parts replaced outside the warranty period will remain the property of the customer.

Warranty Status After Repair

Products repaired during the warranty period: The repaired product shall continue to be covered for the remainder of the original warranty period. If the remaining warranty period is less than ninety (90) days, the repaired product shall be covered by a warranty period of no less than ninety (90) days from the date of repair completion.Replacement parts purchased separately: Paid replacement parts shall be covered by the standard warranty period applicable to the respective part.Applicable Law: Where applicable law stipulates mandatory provisions otherwise, such legal provisions shall prevail.

Warranty Coverage

You are eligible for warranty service if the following conditions are met:

1. The Speediance product was purchased from official Speediance channels or authorized distributors.
   
2. The product experiences a performance failure caused by non-human factors within the specified warranty period.
   
3. The product was purchased for personal or household use. (Products purchased for commercial purposes require a separate purchase agreement and warranty terms with Speediance.)
   
4. The product has not been subject to any unauthorized disassembly, modification, or installation contrary to official instructions, and there is no other damage or malfunction caused by user actions.
   
5. A valid proof of purchase (such as an order number, invoice, or receipt) and the product SN (serial number) must be provided.
   

Exclusions from Warranty

The Speediance Warranty Policy does not apply to any non-Speediance branded hardware products or software, even if packaged, bundled, or sold with Speediance hardware products.Speediance shall not be held liable for any damage resulting from a failure to follow the instructions for use of Speediance products, nor for any loss or corruption of data caused by the product itself.The following situations are not covered under the warranty:

1. Damage caused by non-manufacturing factors, including but not limited to improper installation, use, or disassembly, or failure to follow official instructions or manuals.
   
2. Direct or indirect damage caused by improper installation or disassembly of the product, such as damage to other personal belongings, walls, or floors.
   
3. Wear and tear, metal corrosion, performance degradation, or cosmetic damage (including but not limited to scratches, dents, and plastic discoloration) resulting from normal use or causes unrelated to manufacturing or transportation.
   
4. Damage caused by forced training due to aging or part failure.
   
5. Damage resulting from unauthorized modifications, disassembly, servicing, or technical support not provided by Speediance (such as improper third-party operations, product settings, or installation).
   
6. Damage caused by unauthorized circuit modifications, incorrect use of chargers or external power sources, or operating the product with insufficient or defective batteries.
   
7. Damage caused by reliability or compatibility issues with unauthorized third-party parts.
   
8. Damage resulting from intentional harm to the product or unauthorized modifications (including tampering with product operating data).
   
9. Damage caused by exposure to extreme environments, such as high temperatures or corrosive conditions.
   
10. Damage caused by operating the product in environments with electromagnetic interference or interference from other wireless devices.
    
11. Damage caused by force majeure events such as fire, flood, earthquake, or electrical accidents.
    
12. Damage caused by using a non-commercial product for commercial purposes, such as in gyms, hotels, multi-unit residential facilities, or personal training studios.
    
13. Malfunction or damage of any third-party products, including those integrated into Speediance products upon request.
    
14. Any software programs, whether pre-installed with the product or installed later.
    
15. Products or parts with altered or removed identification labels.
    
16. Damage caused by improper storage, transportation, or handling (such as fire, water immersion, lightning strikes, etc.) during the product’s storage, transport, or use.
    

How to Obtain Warranty Service

If the product fails to operate properly during the warranty period and meets the warranty terms, you must contact Speediance after-sales support at after-sales@speediance.com within 30 days of discovering the fault to apply for after-sales service.When applying for warranty service, you will need to provide a valid proof of purchase (such as an order number, invoice, or receipt) along with the product SN (Serial Number).Please note that services for issues not covered under the Speediance Limited Warranty Policy may incur corresponding fees.

Speediance Solutions

1. Clear Problem Description: When contacting Speediance after-sales service, please provide a clear and detailed description of the issue you are experiencing with the product.
   
2. Initial Troubleshooting: Speediance will assist you in diagnosing and resolving the issue via phone, email, live chat, or remote support. In some instances, you may be advised to download and install specific software updates.
   
3. Repair and Replacement Solutions: Depending on the specific nature of the damage, Speediance may provide repair services (fixing the faulty parts) or replace them with refurbished parts of the same model. All refurbished parts are rigorously tested to ensure their functionality and appearance meet the standards of a brand-new part. Replaced components may carry different serial numbers. The replacement product or parts will continue to be covered under the remaining period of the original warranty.
   
4. Service Scope and Regional Variations: Full after-sales services may not be available in certain regions, and the specific terms of after-sales policies may vary by location. For requests that fall outside the standard service scope, Speediance will charge additional fees. For specific details, please contact Speediance after-sales service for confirmation.
   

General Warranty Statements

1. Non-Transferable Warranty: The Speediance warranty policy is valid only for the original purchaser. If you sell the product, the warranty does not transfer to the new owner. For products purchased as gifts, the warranty applies to the owner of the original associated application account.
   
2. Warranty for Replacement Products:

Replacements under Warranty: Replacement products inherit the remaining warranty period of the original product or enjoy a 90-day warranty, whichever is longer.User-Purchased Replacements: The warranty period for paid replacement products restarts at 0:00 on the date the consumer receives the replacement. If a free replacement occurs within this new warranty period, the replaced product inherits the remaining duration of that warranty period and will not restart again.

1. Overall Device Warranty Period:

Whether for the overall device or individual components (regardless of whether the parts are provided by Speediance free of charge or purchased by the consumer at their own expense), the warranty period for the overall device inherits the remaining duration of the original warranty.However, if a product failure is directly caused by the following circumstances, such failures fall outside the scope of the overall device warranty service:① Damage directly resulting from improper handling during the consumer's self-installation of components (regardless of whether they are original Speediance parts);② Damage directly resulting from inherent defects in non-original Speediance parts used by the consumer.Where applicable law stipulates mandatory provisions otherwise, such legal provisions shall prevail.

1. Out-of-Warranty Repairs: If Speediance determines that a fault falls outside the scope of the warranty, you may elect to proceed with paid repair services, and Speediance will provide a quotation. Speediance will not ship any repair parts or replacement components without your confirmed consent.
   
2. Normal Wear and Tear: Cables and pulleys may experience wear due to prolonged training use. This is considered normal wear and is not a material or workmanship defect. To ensure safe training, regularly inspect the cables for thinning, cracks, fraying, or other wear. If abnormalities are found, stop using the product and contact Speediance for replacement. Cable inspection and replacement are part of routine maintenance. Speediance provides remote guidance. During the warranty period (non-human causes), Speediance will provide free replacement materials, and the user needs to perform the replacement. Users should fully understand the structure of the device and the complexity of the required procedures before performing any operation. Improper operation may result in device damage or safety hazards, and any resulting risks, costs, or expenses shall be borne by the user.
   
3. No Global Warranty: Speediance does not provide a global warranty. Warranty services are available only at designated service centers. However, cross-regional repair services may be provided at additional cost.
   
4. Cross-Regional Repairs: If a product purchased in Region A is requested to be serviced in Region B, prior approval from Speediance must be obtained. All associated costs, including customs duties, clearance fees, transportation, and storage, will be borne by the requester.
   
5. Packaging Requirements: When returning a product for repair, contact Speediance for proper packaging instructions and package the product according to standard or original packaging. Ensure secure packaging and attach any special labels or instructions provided by Speediance. Customers are responsible for damage caused by improper packaging. If original packaging is unavailable, any additional costs of alternative packaging are borne by the customer.
   
6. Data Backup: To protect your personal data, please back up and erase all personal information within the device prior to sending it for repair. Speediance will implement reasonable technical measures to protect data during repair. However, for any data loss resulting from a consumer's failure to perform a self-backup, Speediance bears limited liability under applicable law for data loss resulting from the consumer’s failure to back up data, provided reasonable care has been taken.
   
7. Removal of Custom Decorations: Remove any custom decorations or attachments (e.g., stickers, coatings) before repair. Speediance is not responsible for damage or loss of these items.
   
8. Warranty Limitations: Speediance reserves the right to terminate warranty service if the product is used contrary to official instructions, for purposes beyond its design, or for illegal purposes.
   

Limitation of Liability

1. Where a product is covered under the Speediance warranty service, Speediance shall be responsible only for the loss of or damage to the product while it is in Speediance’s possession or during transportation arranged by Speediance.
   
2. Speediance shall not be liable for the loss, disclosure, corruption, or destruction of any data stored on the product (including but not limited to confidential information, proprietary information, or personal information), where such loss or disclosure results from the consumer’s failure to back up or remove such data prior to service. Speediance will fulfill its data security obligations in accordance with applicable data protection laws.
   
3. To the maximum extent permitted by applicable law, Speediance and its affiliates, suppliers, distributors, or service providers shall not be liable for any damages arising from data corruption, loss, destruction, or disclosure, nor for any special, incidental, punitive, indirect, or consequential damages (including but not limited to loss of profits, loss of business revenue, loss of goodwill, or loss of anticipated savings).
   
4. Speediance’s total aggregate liability shall not exceed the amount actually paid by the consumer for the product. The foregoing limitations of liability shall not apply to liability arising from personal injury (including death), damage to real property, or damage to tangible personal property where such liability cannot be excluded or limited under applicable law.
   

Warranty Limitations

Except as expressly provided in this Limited Warranty, Speediance makes no warranties of any kind, to the fullest extent permitted by applicable law, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, or non-infringement, as well as any warranties arising from course of dealing, usage of trade, or course of performance.Nothing in these terms shall limit or exclude any statutory rights that consumers may have under the mandatory consumer protection laws of their country of residence, including statutory warranties relating to product quality and merchantability.Some jurisdictions do not allow the disclaimer of certain warranties described above. Accordingly, you may have additional rights that vary depending on your jurisdiction.

Safety and Privacy

1. When providing you with warranty and after-sales services, you authorize Speediance to store, use, and process your product usage information and contact information, including but not limited to your name, phone number, address, email address, product usage data, and training records.
   
2. The purposes of processing this information include: fulfilling product warranty services, improving product quality, providing customer support, conducting service satisfaction follow-ups, and notifying you of product recalls or safety information. Your information will only be used for the purposes explicitly stated above and will not be used for other commercial purposes without your consent.
   
3. You understand and agree that, in order to provide product warranty services, product improvements, and customer support, Speediance may need to collect, process, and use relevant data. We may also follow up with you regarding service satisfaction or inform you of product recalls or safety-related information.
   
4. When you request after-sales services, Speediance may ask you to authorize access to, use of, and processing of training data stored in your product. This authorization is independent and voluntary, and you have the right to refuse it; if you refuse, Speediance may not be able to provide certain after-sales services.
   
5. To achieve the purposes stated above, you authorize Speediance to transfer relevant information to any country or region where we conduct business, as well as to entities providing services on our behalf. Speediance processes your personal information in accordance with applicable data protection laws, including the Saudi Arabian Personal Data Protection Law (PDPL), the UAE Federal Decree-Law No. 45/2021, Qatar Law No. 13/2016, and the Bahrain Personal Data Protection Law. Cross-border data transfers are conducted only under conditions compliant with these laws, including where the destination provides an adequate level of data protection or appropriate safeguards are implemented.
   
6. Speediance may also disclose your information as required by laws, regulations, or relevant policies. For more information, please refer to the privacy policy on Speediance’s official website.
   

View ourprevious policy, effective until June 11, 2026 (AST, UTC+3). Effective Date: June 12, 2026 (AST, UTC+3)This policy applies to all orders and service requests submitted on or after the effective date. Previous versions of this policy shall apply to orders and service requests submitted before the effective date, unless otherwise required by applicable law.

Policy Content

1. Application of Policy Updates

• This policy is established in accordance with the following laws and regulations. It is intended to supplement consumers’ statutory rights regarding returns and exchanges and does not limit, exclude, or otherwise affect any mandatory rights to which consumers are entitled under applicable law.
  

Saudi Arabia：Consumer Protection Law and its Implementing Regulations; Personal Data Protection Law (PDPL, 2023)United Arab Emirates：Federal Law No. 15/2020 on Consumer Protection、Cabinet Decision No. 66/2023、Federal Decree-Law No. 14/2023 on E-Commerce、Federal Decree-Law No. 45/2021 on Personal Data ProtectionKuwait：Consumer Protection Law No. 39/2014Bahrain：Law No. 35/2012 on Consumer ProtectionQatar：Consumer Protection Law No. 8/2008、Law No. 13/2016 on Personal Data Privacy Protection

• If any provision of this Policy conflicts with the mandatory provisions of the above laws, the law shall prevail, and the clause will automatically adjust accordingly without affecting the validity of the remaining provisions.
  
• Speediance reserves the right to interpret and modify this policy at its sole discretion at any time. Any modifications will be announced through a prominent notice on the homepage of Speediance’s official website of Middle East at least 3 calendar days prior to their effective date. Any modification version of this policy shall apply only to products purchased after the expiration of the notice period and shall not affect consumers’ return and exchange rights with respect to products purchased before the amendments take effect. By continuing to purchase products after the expiration of the notice period, consumers are deemed to have accepted the amended policy.
  

2. Personal Data Processing and Privacy Protection

• Consumer Responsibility for Data Clearance
    Before returning a product, Speediance recommends that consumers take the following actions to safeguard their personal privacy:
  Back up all personal data stored on the device.
  Unbind all accounts, including but not limited to cloud accounts and payment accounts, etc.
  Perform a factory reset to erase all personal information and customized configuration.
  
• Speediance’s Data Security Obligations
  Regardless of whether the consumer has cleared their data, upon receiving a returned device, Speediance will securely erase any remaining personal data in accordance with applicable data protection laws to prevent unauthorized access or disclosure. While consumers are required to clear their own data, Speediance will implement reasonable technical measures to mitigate risks during transit or inspection. Speediance’s liability is limited to what is consistent with applicable law for circumstances beyond its reasonable control where statutory duties have been fulfilled.
  
• Restrictions on the Use of Return and Exchange Information

Any personal information collected during the processing of return or exchange requests will be used solely for handling such requests and fulfilling related legal obligations. Such information will not be used for any other commercial purposes without the consumer’s written consent. Relevant information will be securely deleted in accordance with the law within 12 months after the completion of the return or exchange process, unless otherwise required by applicable laws.

• Speediance commits to protecting consumer privacy in accordance with the applicable data protection laws of each operating jurisdiction.

3. Statutory Rights and Governing Language

This policy is supplementary to the consumer’s legal rights regarding returns and exchanges, and does not in any way limit, exclude, or diminish any mandatory statutory rights that consumers are entitled to under applicable laws.The official version of this policy shall be the English version. Other language versions are provided for reference only. In the event of any discrepancy or ambiguity between the English version and any other language version, the English version shall prevail.

Return and Refund Services

Speediance is committed to providing consumers in the Middle East with return and exchange protections in compliance with local laws and regulations. The applicable timeframes for submitting return requests under the laws of your country are as follows:

1. Returns for Personal Reasons: refund requests initiated for personal reasons must be submitted within 15 calendar days of receiving the product (starting from 00:00 on the day of delivery).
   
2. Returns for Product Defects: Refund requests due to manufacturing defects must be submitted within 90 calendar days of receiving the product (starting from 00:00 on the day of delivery).
   

If you are unsatisfied with the product for any reason, you may contact Speediance within the applicable timeframe above to request a return and refund in accordance with this return policy.

How to issue a return/refund?

1. To apply for a return and refund, please contact after-sales@speediance.com within the applicable return request timeframe to initiate the return and refund process.
   
2. Please include the following information in your email: order number, product SN(Serial number), product name and quantity, reason for return, and pictures or videos of the complete product packaging.
   
3. Speediance will review the return and refund information within two (2) business days of receiving your email, and will notify you of the review outcome, along with any subsequent instructions and required actions.
   
4. Once your return request has been approved by Speediance, you must return the product within 7 calendar days from the date you receive the return authorization notice.You are required to return the complete product, including all main units, accessories, and any other items in the package. All returned items must be free from user-caused damage and show no signs of modification or unauthorized alteration.
   
5. Once Speediance receives the returned product and verifies that it meets the conditions specified in this return and refund policy, the corresponding amount will be will be confirmed with you within five (5) business days and processed via the original payment method.
   

Conditions for Full Refund

1. Contact Speediance after-sales within applicable return request timeframe and provide a complete and valid purchase invoice or proof of purchase.
   
2. The product has manufacturing defects or quality issues immediately upon unboxing, rendering it unusable, and it remains in a new or near-new condition.
   
3. The product must be returned in its original packaging, including all original accessories and any other items in the package.
   

Situations for Partial Refund

In the following cases, Speediance will assess any loss based on the actual condition of the returned product and, upon written confirmation with you, deduct the corresponding amount from the refund:

1. Within the applicable return request timeframe, consumers may request a return for personal reasons (change of mind), provided that the product is unused, the original packaging is intact, and all accessories are complete.
   
2. Products returned with missing original accessories or attachments, or with surface damage (e.g., cracks, dents, scratches) on the products or accessories.
   
3. Products not returned in their original packaging, not properly used with the original packaging, or with incomplete original packaging resulting in damage to the products and accessories. Speediance will evaluate the losses based on the actual condition of the received products and deduct the corresponding fees before arranging the refund, subject to customer confirmation.
   

Situations Where Refunds Are Not Supported

1. Refund requests submitted after the applicable return request timeframe has expired.
   
2. Returned products are damaged due to user error, making them unusable or unsellable.
   
3. Product malfunctions or damages due to user violations of the product manual, unauthorized use, or modifications.
   
4. Damage caused by force majeure events such as fire, flood, strong winds, lightning strikes, etc.
   
5. Damage occurring during transit where the consumer did not note any objection upon delivery and is unable to provide proof of shipping damage.
   
6. Products requiring activation or registration have already been activated or registered.
   
7. Products personalized or customized based on customer requirements.
   
8. Lack of valid purchase invoice or purchase proof, or proof that is forged or altered.
   
9. Returned product serial numbers do not match the original product, or product labels, serial numbers, or waterproof markers are altered or forged.
   
10. Returned products do not match the original order, such as different product models or configurations.
    
11. The product is not shipped back within seven (7) calendar days after Speediance issues a return confirmation.
    
12. Other situations affecting product integrity and resale.
    

In these cases, Speediance will not process a refund.

Refund Processing Time

The refund will be issued back to the original payment method. The refund process will take 7-14 business days from the date Speediance receives the returned product, evaluates it, confirms the refund amount with the customer. The time required for the refund to appear in your account may vary depending on your bank or credit card issuer's processing procedures.If you have not received your refund after the applicable processing period, please first contact your bank or payment provider to verify the status of the transaction. If you need further assistance, please contact after-sales@speediance.com.

Return Shipping Costs and Other Fees

1. Returning the product for reasons unrelated to its quality issues/personal reasons : You are responsible for packaging, labor, storage, transportation, and other logistics costs incurred during the return process. Speediance will provide an estimate of such costs in advance.

• If the product shows signs of use beyond what is reasonably necessary for inspection (including, but not limited to, significant wear and tear or unauthorized modifications), Speediance reserves the right to deduct an appropriate amount from the refund based on the product’s diminished value.Provided that the above conditions for a full refund are met, , Speediance will cover the cost of returning the product via its designated standard shipping method and will refund the full amount paid for the order. However, additional deductions may apply in the following circumstances:
  
  Missing items in the returned package (including accessories, attachments, etc.);
  Damage to the returned product caused by human factors;
  Damage to the external packaging during return shipping due to non-original packaging;
  Any other conditions that affect the product’s resale value.
  
  

2. Returning the product due to its quality issues (such as manufacturing defects or missing parts): Speediance will bear the return logistics costs and other necessary expense.

• Where a return or exchange is required due to reasons attributable to Speediance, Speediance will cover the cost of standard return or exchange shipping. If the consumer chooses additional services beyond a reasonable standard level, such as expedited shipping or special pickup services, any additional charges shall be borne by the consumer.

Exchange Services

This Exchange Policy applies to products purchased through the Speediance official store. Please submit your exchange request within the applicable timeframe via after-sales@speediance.com, and provide valid proof of purchase (order number, invoice, or receipt) as well as the product SN (serial number):

• Exchanges for Personal Reasons (product has no manufacturing defects and its condition does not affect resale): Requests must be submitted within 15 calendar days from the date of delivery (starting from 0:00 on the day of delivery), provided all conditions are met.
  
• Exchanges for Quality Issues (manufacturing defects or quality problems affecting normal use): Requests must be submitted within 90 calendar days from the date of delivery (starting from 0:00 on the day of delivery), provided all conditions are met.
  
• Exchanges for Products Seriously Damaged During Transit (unusable, with valid shipping damage proof): Requests must be submitted within 90 calendar days from the date of delivery (starting from 0:00 on the day of delivery), provided all conditions are met.
  

Conditions for Exchange Conditions

Exchange application must meet any of the following conditions:

1. For personal reason exchanges within the applicable period, the product is unused, the original packaging is intact, all accessories are complete, and the consumer requests an exchange for personal reasons.
   
2. The product has been seriously damaged during transit, rendering it unusable, and valid logistics damage proof is provided by the carrier.
   
3. The product’s functionality or appearance does not conform to the specifications described in the product manual.
   
4. Within the applicable exchange period, the product cannot function normally according to the manual due to manufacturing defects or quality issues, and the cause has been confirmed by technical inspection as manufacturing-related.
   

Situations Where Exchanges Are Not Supported

1. Requests submitted beyond the applicable exchange period (for personal reason exchanges, quality-related exchanges, etc.) and not covered by the warranty policy.
   
2. The product has been activated, used, or shows obvious signs of use, and the issue is not related to a quality issue.
   
3. Damage caused by the user violating the product manual, or by unauthorized disassembly or modification (to be confirmed by a technical report from an authorized service center).
   
4. Damage caused by force majeure events (e.g., fire, flood, lightning, etc.), supported by relevant documentation.
   
5. Returned product serial numbers do not match the original product, or product labels or serial numbers are altered or forged.
   
6. Returned products do not match the original order, such as different product models or configurations.
   
7. Lack of valid purchase invoice or purchase proof, or proof that is forged or altered.
   
8. Products personalized or customized based on customer requirements (except when the custom product has a manufacturing defect).
   
9. Products reported lost or stolen by the consumer.
   
10. After Speediance has approved the exchange request, the consumer fails to return the product within 7 calendar days (extensions may be arranged in advance with customer service under special circumstances).
    
11. Technical inspection confirms that the product has no quality issues, and the request exceeds the personal reason exchange period.
    

Exchange Shipping Costs

1. Exchanges for manufacturing defects, quality issues, or logistics reasons: Speediance will bear the round-trip shipping costs.
   
2. Exchanges for Personal Reasons: The consumer is responsible for the return shipping cost, while Speediance will cover the shipping cost for sending the replacement product. Specific costs will be communicated in advance at the time of exchange confirmation.
   

Exchange Process

1. Submit a Request

Within the applicable exchange period, send an email to after-sales@speediance.com including: the order number, product SN, reason for exchange, and photos or videos clearly showing the issue or product condition.

2. Review and Confirmation (within 2 business days)

Speediance will complete an initial review of the request within 2 business days of receipt and inform the consumer whether the request is accepted, along with subsequent instructions. For quality-related exchanges, a technical inspection will be arranged, and Speediance will explain the inspection process and expected duration.

3. Return the Original Product (within 7 days of receving the confirmation from Speediance)

Return the original product using the original packaging (or equivalent protective packaging) according to Speediance’s instructions, and retain the tracking number. Failure to return the product within the timeframe will be considered as forfeiting the exchange request.

4. Condition Verification (within 5 business days of receiving the returned product)

Upon receiving the returned product, Speediance will complete a condition verification within 5 business days. If the product condition does not match the request description, Speediance will notify the consumer in writing and provide the handling outcome. For quality assessments, a technical confirmation report will also be provided.

5. Shipment of Replacement

After verification, Speediance will arrange shipment of the replacement of the same model within 5 business days and provide a tracking number. 

Note

After you contact Speediance customer service for a return or exchange, Speediance will provide an RMA (Return Merchandise Authorization) number and instructions within 7 business days. Please follow the after-sales instructions to return the product.Do not return any product before receiving the RMA number and instructions from Speediance. Any losses incurred as a result will be your responsibility.